Hospitality & Venue Security

Hotels, guesthouses and lodges

Controlling access to guest floors and rooms, monitoring parking for guests' vehicles, and responding calmly to incidents involving guests at any hour.

Restaurants and bars

Protecting staff during closing and cash-up, managing disputes before they escalate and keeping an eye on vehicles outside.

Clubs and late-night venues

Entrance control, managing capacity, handling intoxicated patrons respectfully and keeping the area outside the door safe at closing time.

Conference and function venues

Access control for delegates, protecting equipment and coordinating with organisers on event security for large functions.

We would brief officers specifically for hospitality work: well presented, courteous and able to de-escalate. They would know your house rules, your management chain and when to involve a duty manager before acting.

Officers are PSIRA-registered and screened. Where your brand calls for it, dress can be agreed, from standard uniform to a more discreet look for front-of-house roles similar to our reception security service.

Hospitality businesses lose more to back-of-house theft than many owners realise: liquor, food stock, linen and equipment walking out through service entrances. Controlling staff and delivery entrances, checking deliveries and supervising refuse removal can make a noticeable difference, and our loss control approach applies here too.

Electronic layers such as CCTV over tills, storerooms and entrances, and panic buttons at reception and bars, would be quoted where the assessment shows a need.

We would start with a visit during trading hours, ideally at a busy time, to see how guests arrive, how staff move and where problems tend to occur. A second look after closing helps us understand after-hours exposure.

The proposal would cover officer posts, shifts aligned to trading hours and any equipment recommendations. Contracts might be ongoing, seasonal for busy periods or for specific functions. Everything is confirmed on assessment and in writing.