Panic Buttons & Emergency Alerts

Panic buttons are designed for moments when you cannot safely reach for a phone or speak openly: an intruder already inside the house, a confrontation at a shop till, an aggressive visitor at a reception desk, or someone trying to force their way in behind you at the gate.

Because a panic signal means a person may be in danger, our control room treats it as urgent and dispatches armed response without waiting to verify it by phone first.

• Fixed panic buttons mounted discreetly in bedrooms, at tills, under reception desks or in offices
• Portable panic remotes that can be carried around the house, garden or premises within range of the alarm
• Keypad panic functions built into your alarm keypad
• Silent or audible alerts, depending on whether a siren would help or put people at greater risk

The right combination depends on how your property is laid out and who uses it. We confirm placement and range during the site visit.

At home

Families usually want a panic button next to the bed and a portable remote for the garden or the gate. Elderly relatives living alone or in a garden cottage benefit from a portable option they can keep close.

At work

Shops, pharmacies, offices and reception areas use fixed buttons where staff deal with the public or handle cash and stock. Staff need to know where the buttons are and when to use them; we can walk them through it at handover.

For more on protecting homes and businesses as a whole, see residential security and commercial and office security.

A panic button that has not been tested may fail when it matters. We test each button and remote with the control room at installation, and we recommend periodic test activations arranged with us in advance so they are not mistaken for real emergencies.

Accidental presses happen, especially with portable remotes. If one occurs, contact the control room immediately using the details in your agreement and give your password. Everyone who carries a remote should know how to do this.

Panic facilities work through your alarm system and monitoring. If you already have a compatible alarm, adding panic buttons is usually straightforward. If not, we can quote on a system that includes them. Panic monitoring and response form part of your ongoing armed response agreement.